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How to Get Your Customers to Commit to You with Blackstone Labs

Episode Summary

On today’s episode, we chat with David the director of marketing and IT at Blackstone Labs. Topics discussed include the value of social media to a business and how to best engage your customers. Now to the show.

Episode Notes

Are some people just born with an innate flair for social media? Maybe, but we think that mastering social media, like any other skill, can be learned with practice. Today we interview David Winsauer, Director of Marketing and IT at Blackstone Labs, a fitness gear and bodybuilding supplement shop.

Although Blackstone Labs had an early advantage in this regard, having been founded by popular bodybuilder PJ Braun, one has to admit that the company is doing a great job, especially with its visual marketing.

Blackstone Labs has a loyal audience of viewers and followers, and has successfully turned customers into advocates online by being open, good listeners. More importantly, David emphasizes the importance of being honest even if, and especially when, you are dealing with a controversial product.

Some of the best quotes from the episode:

• "We didn't market ourselves as a big company selling. We were just honest."
• "Grassroots marketing is about talking to customers directly; not about getting a billboard."
• "Over 60% customers of our customers will buy at least 6 times."
• "Business isn't that hard once you hire good people that can just talk to each other."
• "We curse a lot. We're very rogue."
• "If social media didn't exist, we will not be where we are today. I don't think it could've happened."
• "It's much easier to sell to someone that trusts you."

Find Blackstone Labs elsewhere:

• Store: https://blackstonelabs.com/
• Twitter: https://twitter.com/blackstonelabs
• Facebook: https://www.facebook.com/BlackstoneLabs/
• YouTube: https://www.youtube.com/user/Aaronsingerman
• Instagram: https://www.instagram.com/blackstonelabs/

Credits:

• Music featured in this episode was "Celery Man" by Birocratic and can be found at www.soundcloud.com/birocratic.
• This podcast was produced by comealivecreative.com.