One Stop Shop

The Secret of Creating Something Remarkable

Episode Summary

One day, while she was at the post office, Kate Adams started to feel frustrated: all she wanted to do is send a handwritten “thank you” note to someone, and now she’s wasting her lunch hour waiting in a long line. That’s when she had the idea: to change the way we “give gratitude”, by making it simple and quick, while maintaining the handwritten, personalized aspect. Her simple tweak is what separates her store from all the gift and gift card stores, but it comes with its own challenges too. In this episode, we chat with Kate about creating a unique, scalable, consistent quality product, even when the product is essentially handmade.

Episode Notes

One day, while she was at the post office, Kate Adams started to feel frustrated: all she wanted to do is send a handwritten “thank you” note to someone, and now she’s wasting her lunch hour waiting in a long line. That’s when she had the idea: to change the way we “give gratitude”, by making it simple and quick, while maintaining the handwritten, personalized aspect.

Her simple tweak is what separates her store from all the gift and gift card stores, but it comes with its own challenges too.

In this episode, we chat with Kate about creating a unique, scalable, consistent quality product, even when the product is essentially handmade.

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